RETURN POLICY

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.

Returns (if applicable)

Dear Customer,

We accept product returns. You have the right to request a return within 14 days after receiving the product. To ensure your return is eligible, please note the following requirements:

1. The item must be unused and in the same condition as when you received it.
2. The item must be in its original packaging.

If the return reason isn't related to product quality, the customer will have to cover the return shipping both ways; they also need to pay all customs duties and clearance fees for sending the product back. On top of that, a restocking fee of 20% of the original product price will be charged.

Each concealed knife is handmade. Due to the high costs of raw materials, labor, and international shipping, a refund requires the return of the item.

To complete your return, we require a receipt or proof of purchase.

Thank you for your understanding and cooperation!

Refunds (if applicable)

Once we receive and inspect your return, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@myhiddenblade.com.

Please contact our Customer Service at service@myhiddenblade.com to obtain the return address.